Terms of Service

1. About us

BeyondStaticStudio is a trading name of Kno2gether Labs Ltd, registered in England and Wales under company number 15454352, with registered office at Suite A, 82 James Carter Road, Mildenhall, Ipswich, IP28 7DE. Contact: [email protected].

2. Our services

We create bespoke digital experiences including cinematic websites, invitations, event pages, product-launch pages, animation and related services. Portfolio demonstrations are illustrative. Your deliverables are those stated in the accepted proposal or listing.

3. Forming a contract

An enquiry is not an order. A contract begins when we accept your order in writing after you accept the scope, price and timetable and make any required initial payment. If an Etsy listing is used, the listing, order details, these terms and our written project confirmation apply together.

4. Your responsibilities

You must provide accurate information, timely feedback and usable assets. You confirm that you own or have permission to use all names, photographs, music, logos, copy and other material you supply, including permission from identifiable people and appropriate adult authority for children’s material. You will indemnify us against third-party claims caused by material you supplied without permission.

5. Price and payment

Prices, taxes, payment stages and any deposit are stated before purchase. Unless stated otherwise, third-party costs, premium media licences, paid fonts, domain renewal and work outside scope are additional and require approval. We may pause work on overdue payments.

6. Schedule and approvals

We provide an estimated timetable after receiving the required brief, assets and payment. Client delays move delivery dates. You are responsible for checking names, dates, venues, links and other factual details at each approval. Approval authorises us to proceed to the next stage.

7. Revisions and changes

The included revision rounds are stated in your order. A revision adjusts work within the approved direction; a new direction, additional page, replacement concept or late structural change is additional scope. We will quote and obtain approval before chargeable work.

8. Intellectual property

You retain rights in material you supply. Once all fees are paid, you receive the usage or ownership rights stated in your proposal for the final deliverables. We retain pre-existing tools, workflows, reusable code, methods and know-how. Drafts, unused concepts and source production files remain ours unless expressly included.

We will only identify a commissioned project in our portfolio where the proposal permits it or you give permission. We will respect agreed embargoes and privacy restrictions.

9. Hosting and third parties

Where hosting or a domain is included, its period and renewal terms are stated in the order. Third-party services may change, experience outages or end features. We will use reasonable care but cannot guarantee a third party’s uninterrupted availability. We are not responsible for customer edits or third-party changes made after delivery.

10. Cancellation and consumer rights

Consumers may have a statutory 14-day cancellation right for distance contracts. If you ask us to begin during that period, you expressly request early performance and may need to pay for work supplied before cancellation. The right can be lost once a service is fully performed after your prior express request and acknowledgement. Bespoke digital content and personalised goods may have different cancellation rules. See our Cancellation, Refund and Revision Policy; nothing in these terms limits mandatory consumer rights.

11. Quality, compatibility and liability

We provide services with reasonable care and skill. Digital experiences vary by browser, device, connection and accessibility settings; supported environments will be stated or based on current mainstream browsers. Nothing excludes liability that cannot legally be excluded, including death or personal injury caused by negligence, fraud, or mandatory consumer rights.

Subject to those protections, we are not liable for indirect loss, lost opportunity, third-party platform failure or problems caused by supplied content. For business customers, our total liability is limited to the fees paid for the affected service. Consumer liability is limited only where the law permits.

12. Ending the contract

Either party may end the contract for a serious breach that is not remedied within a reasonable written period. On termination, you pay for completed work and committed non-refundable third-party costs. We will provide paid-for completed deliverables where reasonably possible.

13. Law

These terms are governed by the law of England and Wales. Consumers retain any mandatory rights to bring proceedings in their home UK jurisdiction. We will first try to resolve any complaint directly and fairly.